System Support Engineer (VoIP & IT Support)
👨💼 Roles: System Support Engineer (VoIP & IT Support)
👨💼 Experiences: Experienced Required
🏢 Companies: PRG Pakistan
🗓 Posted: 2026-02-09
⏳ Expires: 2026-02-23
🚀 PRG Pakistan is Hiring: System Support Engineer (VoIP & IT Support)
📍 Location: Lahore, Pakistan
🕖 Shift: 7:00 PM – 4:00 AM (PKT)
💼 Type: Full-time
Role Overview
PRG is looking for a skilled System Support Engineer to manage VoIP systems and provide end-user support. You’ll work with Vonage & Dialpad, troubleshoot network/voice issues, and deliver excellent technical support.
Key Skills & Responsibilities
Administer and support Vonage Business Cloud & Dialpad
Configure VoIP phones, extensions, IVRs, call queues, and DIDs
Troubleshoot call quality and network issues (SIP, RTP, QoS)
Provide end-user and remote support
Manage users, licenses, and system documentation
Create reports and dashboards using advanced Excel
Handle tickets via Jira / Mojo Helpdesk / ServiceNow
Requirements
Bachelor’s in IT/CS or related field
2–3 years of VoIP or IT support experience
Strong networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
Excellent spoken & written English
Nice to Have
Vonage/Dialpad, CCNA, or Network+ certification
Contact center or SIP trunking experience
📩 Apply Now:
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