Service Delivery & Operations Executive

𝗨𝗿𝗴𝗲𝗻𝘁 𝗛𝗶𝗿𝗶𝗻𝗴!!!

𝗝𝗼𝗯 𝗧𝗶𝘁𝗹𝗲: Service Delivery & Operations Executive

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: [Remote] Pakistan

𝗝𝗼𝗯 𝗧𝘆𝗽𝗲: Full-Time

𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 2–5 Years

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𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲:

Global Smart Hands Limited is seeking a proactive & versatile Service Delivery & Operations Executive to support client-facing service delivery, international technical recruitment, & operational coordination across our managed IT services engagements.

The ideal candidate will handle client communication, manage service tickets, ensure SLA/NBD compliance, coordinate with global engineers & maintain smooth operations. Strong communication, attention to detail, and multitasking skills are essential in a fast-paced environment.

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𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:

🔹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 & 𝗖𝗹𝗶𝗲𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁

• Act as the primary point of contact for clients regarding ongoing service tickets & support requests.

• Manage & monitor service tickets from initiation to closure, ensuring SLA and NBD compliance.

• Coordinate with field engineers & international partners for timely task execution.

• Handle escalations professionally & provide regular status updates to clients.

• Prepare service reports & maintain accurate documentation of completed jobs.

🔹 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁

• Source & identify field engineers & technical partners across different countries.

• Screen technical profiles & assess candidates based on project requirements.

• Conduct initial interviews & coordinate with management for final selection.

• Build & maintain a reliable network of freelance & contract-based engineers globally.

🔹 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻

• Coordinate with logistics partners & warehouses for hardware movement & inventory updates.

• Maintain records of deployments, returns, & stock allocations.

• Support process improvements to enhance service efficiency & response times.

• Work closely with internal teams including finance & management to ensure smooth operations.

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𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀

• Bachelor’s degree in IT, Business Administration, HR, or a related field.

• 2–5 years of experience in service delivery, IT operations, or technical recruitment.

• Strong communication and client-handling skills.

• Ability to manage multiple tasks & work under pressure.

• Basic understanding of IT hardware, networking, & field support services is preferred.

• Proficiency in MS Office (Excel, Word, Outlook).

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𝗪𝗵𝗮𝘁 𝗪𝗲 𝗢𝗳𝗳𝗲𝗿

• Exposure to international clients & global IT operations.

• Opportunity to grow in a dynamic IT Managed Services environment.

• Competitive salary package.

• Professional development & career progression opportunities.

𝗦𝗲𝗻𝗱 𝗥𝗲𝘀𝘂𝗺𝗲 𝘁𝗼: Sales@globalsmarthands.co.uk