Service Delivery Coordinator
👨💼 Roles: Service Delivery Coordinator
👨💼 Experiences: Fresh Required
🗓 Posted: 2025-10-02
⏳ Expires: 2025-10-16
Hiring Alert!
We are hiring a "Service Delivery Coordinator"
Qualification: BSIT/BCS/BSCS/BBA/MBA
Experience: 0-1 year
Vacant Positions: 2
Office Location: Bahria Springs, Bahria Town Phase 7, Rawalpindi.
Salary & Benefits: Market Competitive Salary + Annual Increments + Performance Based Bonuses + Medical + Leave Encashment + 10 Casual Leaves + 8 Sick Leaves + Gratuity & Saturday and Sunday will be off.
Job description.
• Responsible for coordinating the steady state service delivery to client accounts, promoting the continuous improvement of
productivity, service quality, and customer satisfaction.
• Allocate appropriate resources for the assignments in line with customer service level agreements
• Work with the rest of the operational support teams to ensure the efficiency of our service
• Escalate any issues to a Senior Team Member where appropriate and in a prompt manner
• Understand the various software applications that are used to run the operation, many of which are unique to our environment.
• Ensure that accurate updates are made to the system to enable a thorough audit trail to be completed for all assignments.
• Focus on ensuring seamless delivery to all clients by administering and allocating workloads across the captioning
department.
• Maintaining a healthy relationship with the customer and facilitating the service delivery team day to day operations.
• Proactively manages change in scope, identifies.
Please share your updated CV at: resource@gaichums.com
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