Service Advisor

BYD Pakistan, Mega Motor Co, is looking for a "Service Advisor" in their Customer First Department.

Qualifications:
Bachelor's degree in Engineering or equivalent.

Experience:
5 – 6 years of relevant experience in the automotive industry

Location: Lahore

The role requires prior experience in fleet management, or a similar technical service position. Candidates should demonstrate strong customer service skills, including professional communication, clear explanation of services, and regular updates to customers. A solid understanding of electric vehicles, their maintenance requirements, and warranty policies is essential. Responsibilities also include accurately handling job cards by recording customer complaints and services provided.

Effective coordination with workshop technicians is necessary to manage service priorities and ensure parts availability. The role involves adhering to Pre-Delivery Inspection (PDI) standards by conducting thorough quality checks and ensuring vehicles are clean and delivery-ready. Proficiency in using Dealer Management Systems (DMS) and maintaining accurate service records is required. Gathering customer feedback and working towards improving Customer Satisfaction Index (CSI) scores is also part of the responsibilities. Additionally, the candidate should stay informed about BYD products and actively participate in training and development sessions.

Email us your resume at talent@byd-mega.com by 20 August 2025. Don't forget to mention the position title in the subject line.