#Job Title: Quality Assurance Specialist - Ebooks and Design

Job Summary:

We're seeking a detail-oriented QA Specialist to ensure the quality of our customer interactions and data management. You'll work closely with our team to maintain high standards of quality, safety, and efficiency.

Responsibilities:

- Monitor and evaluate customer interactions (calls, emails, etc.)

- Conduct quality assurance checks on recordings and data entry

- Track customer status and update CRM

- Ensure compliance with safety protocols and data security

- Identify areas for improvement and implement process enhancements

Requirements:

- Experience with CRM softwares

- Familiarity with call recording and quality assurance tools

- Strong analytical and problem-solving skills

- Excellent communication and attention to detail

#Apply:

Please share your resume at:

hr@3knotsdigital.com