Performance Manager – BPO Operations

📍 Locations: KarachiExpired

👨‍💼 Roles: Performance Manager – BPO Operations

👨‍💼 Experiences: Experienced Required

🗓 Posted: 2025-09-12

⏳ Expires: 2025-09-26

Please read the entire Job Ad before applying.

🚀 We’re Hiring: Performance Manager – BPO Operations 🚀
Are you passionate about driving performance, achieving targets, and leading teams to success? We’re looking for a Performance Manager to join our BPO Operations team.
What You’ll Do:
Monitor and improve agent performance and QA standards
Track KPIs, SLA compliance, and operational efficiency
Analyze performance data to provide actionable insights
Coach and guide teams to achieve business goals
What We’re Looking For:
🔹 3–5 years of experience in BPO operations or performance management
🔹 Strong knowledge of KPIs, QA, and analytics
🔹 Excellent communication, leadership, and coaching skills
🔹 Proficiency in performance tools, MS Excel/Power BI (a plus)
Benefits (upon confirmation):
▶️ Health Insurance
▶️ Provident Fund (PF)
▶️ EOBI
▶️ Pick & Drop (Van Service)
▶️ Standard Annual Leaves
Role: Performance Manager
Location: DHA Phase 5, Tauheed Commercial Area, Karachi - Pakistan
Days: Mon - Fri (only)
Timings: 08:00 pm to 05:00 am
Role Nature: Onsite
Role Type: Full-time
Apply: rashid.ali@appedology.com

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