IT Executive

Hiring: IT Executive (Karachi)

Gerry’s Visa is looking for a skilled and motivated IT Executive to join our internal IT team at our Karachi (KHI) location. If you thrive in a fast-paced environment and enjoy solving technical challenges, we’d love to hear from you.

🔍 Role Overview

The IT Executive will provide end-to-end technical support across desktops, networking, servers, printers, VoIP, and cloud services. This role involves handling IT support requests, troubleshooting issues, and ensuring timely resolution while working closely with senior IT team members to maintain and enhance IT infrastructure.

🛠 Key Responsibilities

Provide Level 1 & Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals

Install, configure, and troubleshoot Windows operating systems

Maintain and upgrade hardware components (RAM, HDD/SSD, power supplies, etc.)

Configure, monitor, and manage LAN/WAN networks, routers, switches, firewalls, and Wi-Fi access points

Manage Active Directory tasks (user creation, password resets, group policies)

Diagnose and resolve software and application issues (Microsoft Office, browsers, antivirus, business apps)

Configure and manage local email servers (POP, IMAP, SMTP), including mailbox setup and email troubleshooting

Perform routine backup and restore operations for systems and critical data

Ensure patch management, antivirus updates, and endpoint security compliance

Support VoIP systems and basic telecommunication troubleshooting

Document incidents, resolutions, and troubleshooting steps clearly

Coordinate with vendors and service providers for escalated technical issues

🎯 Required Skills & Qualifications

Bachelor’s degree in Computer Science, IT, or a related field (or equivalent practical experience)

Minimum 3 years of IT support experience in a corporate environment

Strong knowledge of Windows 10/11 and basic familiarity with Windows Server

Solid understanding of networking concepts (TCP/IP, DHCP, DNS, VPN, VLANs, NAT, subnetting)

Hands-on experience with POP, IMAP, and SMTP and local mail server management

Working knowledge of Active Directory and Group Policy

Ability to troubleshoot hardware issues at the component level

Strong problem-solving skills and ability to work under pressure

Excellent communication and customer service skills

Ability to work independently and collaboratively within a team

📩 How to Apply

Interested candidates are requested to share their updated CV at:

career.gerrysvisa@gerrys.com.pk