🚀 We’re Hiring: Executive Customer Experience – Peshawar

Are you someone who thrives in a fast-paced customer service environment and enjoys solving problems with a smile? 🌟 Join our growing team where you’ll play a critical role in ensuring merchants have a seamless experience with us!

📍 Location: Peshawar

🔑 What You’ll Be Doing:

✅ Monitor merchant accounts to ensure smooth shipment processing

✅ Handle bookings, enquiries & shipment updates with top-notch customer service

✅ Communicate proactively with merchants about delays, issues, and resolutions

✅ Track and analyze courier performance against SLAs, highlighting strengths & weaknesses

✅ Prepare and submit weekly/monthly performance reports

✅ Collaborate with courier partners & internal teams to ensure service excellence

💡 What We’re Looking For:

- Strong communication (written & verbal) and problem-solving skills

- Ability to manage multiple stakeholders with a customer-first mindset

Analytical skills to monitor performance and share insights

- Experience in logistics, e-commerce, or customer support is a plus

✨ If you’re passionate about making operations smoother, merchants happier, and services better—we’d love to hear from you!

📩 Apply now by sending your CV to career@digikhata.pk by mentioning job position in the subject