CX & Service Excellence Lead
๐จโ๐ผ Roles: CX & Service Excellence Lead
๐จโ๐ผ Experiences: Experienced Required
๐ข Companies: Saeed Ghani
๐ Posted: 2026-02-03
โณ Expires: 2026-02-17
Saeed Ghani is Hiring - ๐๐ซ & ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐๐ ๐ฐ๐ฒ๐น๐น๐ฒ๐ป๐ฐ๐ฒ ๐๐ฒ๐ฎ๐ฑ
๐ Location: Head Office โ Tariq Road, Karachi
๐ข Industry: Retail & E-Commerce
๐ฐ Salary: PKR 100,000 โ 130,000
๐ฅ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐บ๐ฒ๐ป๐๐
๐ Bachelorโs in Business Administration, Marketing, or related field (Masterโs preferred)
๐ผ 4โ6 years in Customer Experience, Service Excellence, or CRM (Retail/E-Commerce preferred not logistics)
๐๐ฏ๐ผ๐๐ ๐๐ต๐ฒ ๐ฅ๐ผ๐น๐ฒ
Lead and enhance end-to-end customer experience across retail and digital channels. Drive service excellence, optimize customer journeys, and convert feedback into actionable insights to strengthen brand loyalty.
๐๐ฒ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐
Develop and implement customer experience strategies
Optimize end-to-end journeys and omnichannel interactions
Lead feedback programs and drive measurable improvements
Coach and empower teams for consistent service excellence
Oversee complaint resolution and monitor key CX metrics (CSAT, NPS, Complaint TAT)
๐๐ฝ๐ฝ๐น๐ ๐ก๐ผ๐
๐ง eisha.sarfaraz@saeedghani1888.com
(Subject: CX & Service Excellence Lead)
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