Customer Support Representative

TEO People is seeking a proactive Customer Support Representative (CSR) to join our team in Islamabad. This role is well-suited for fresh graduates who are motivated to build a strong foundation in customer support, data management, and platform operations within a collaborative work environment.

💠 Job Title: Customer Support Representative (CSR)

💠 Experience: Fresh (0–6 months)

💠 Location: F-11, Islamabad

💠 Working Hours: 9:00 AM – 6:00 PM (Mon–Fri)

💠 Work Model: Hybrid

 

Key Responsibilities:

☑️ Monitor, review, and respond to user-reported bugs, suggestions, and complaints.

☑️ Provide timely, clear, and professional responses to users to ensure a positive support experience.

☑️ Categorize issues (bug, feedback, complaint) and escalate technical issues to the development team when required.

☑️ Track support requests and ensure proper resolution and follow-ups.

☑️ Review data submitted by users via forms, emails, or other channels.

☑️ Validate and Register received data in the system with accurate and complete information.

☑️ Maintain data accuracy, consistency, and quality across the platform.

☑️ Share recurring issues, user feedback, and improvement suggestions with internal teams.

☑️ Follow defined SOPs for support handling and data entry.

Required Qualifications & Skills:

✅ Bachelor’s degree (preferred) or equivalent practical experience.

✅ Strong communication skills in English.

✅ Basic understanding of web and mobile applications.

✅ Experience working with admin panels, dashboards, or support systems.

✅ High attention to detail and accuracy in data handling.

✅ User-centric, patient, and solution-oriented mindset.

✅ Basic knowledge of spreadsheets (Google Sheets / Excel).

✅ Ability to work independently and coordinate with remote teams.

Preferred Tools & Practices:

✅ Familiarity with ticketing or support tools (e.g., Helpdesk, DevOps).

✅ Experience working with CRM or internal support dashboards.

✅ Understanding of community-based or Islamic platforms is a plus.

✅ Basic reporting and documentation skills.

✅ Willingness to learn new tools and processes as the platform evolves.

If you're ready to embark on the next phase of your career, send your resume to arooj.niazi@teo-intl.com.