Customer Support Manager

Dave's Pest Control is hiring.

Job Title: Customer Support Manager

📍 Location: Islamabad (On-site)

🕒 Timing: 6:00 PM – 3:00 AM PKT

💰 Pay: PKR 200,000-250,000

Job Summary

We are seeking an experienced, organized, and people-focused Senior Support Manager to oversee our customer support operations. This role is responsible for managing team performance, ensuring an excellent customer experience, maintaining accurate reporting, and supporting daily operational success.

The Senior Support Manager reports directly to the Office Manager and plays a critical role in leading, mentoring, and developing the support team.

What You will Be Responsible For

Lead and manage the Customer Support team, ensuring consistency, quality, and productivity.

Oversee day-to-day operations and maintain an excellent customer experience.

Coach, mentor, and groom team members to help them grow professionally.

Handle escalated customer concerns with empathy and professionalism.

Track and prepare daily, weekly, and monthly reports on support performance.

Share insights and operational updates with the Office Manager.

Ensure compliance with company policies and service standards.

Support hiring, onboarding, training, and performance evaluations.

Identify opportunities to improve workflows, processes, and efficiency.

Handle escalated customer issues and ensure timely resolution.

Track, analyze, and prepare daily, weekly, and monthly reports related to sales, customer support metrics, and team performance.

Ensure compliance with company policies, procedures, and service standards.

Collaborate with management to improve workflows, scripts, and customer engagement strategies.

Who We are Looking For

Proven experience in customer support leadership or management.

Strong leadership presence with high emotional intelligence.

Excellent interpersonal and communication skills.

A teacher’s mindset someone who enjoys mentoring and developing people.

Comfortable using CRM systems and performance reporting tools.

Data-driven with the ability to turn insights into action.

Organized, reliable, and calm under pressure.

Able to manage teams in a fast-paced, structured environment.

Nice to Have

Call center or service-based industry experience.

Background in operations or customer experience management.

What We Offer

💰Competitive Salary: PKR 200,00-250,000

🏥 Health Insurance

💪 Gym Membership

🎯 Attendance Bonus

📈 Long-term growth and leadership development

🤝 A professional, respectful, and supportive work environment

Why Join Us

This is more than a management role it’s an opportunity to build people, strengthen teams, and make a real impact. If you value structure, leadership, and growth, this role is for you.

Please email your resume at ffaisal@davespestcontrol.com