𝐁𝐚𝐜𝐡𝐚𝐚 𝐏𝐚𝐫𝐭𝐲 is looking to hire a skilled and experienced candidate for the position of Customer Experience Officer.

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

o Proactively handle and resolve customer queries and complaints.

o Demonstrate patience, empathy and professionalism in every interaction.

o Conduct customer feedback surveys and share actionable insights.

o Follow up until closure of complaints to ensure customer satisfaction.

o Support process improvement by identifying gaps and suggesting solutions.

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

o Minimum Graduation.

o 2–3 years’ experience in customer service/contact center.

o Excellent communication and interpersonal skills.

o Strong problem-solving and conflict-resolution ability.

o Ability to manage 𝐡𝐢𝐠𝐡 𝐜𝐚𝐥𝐥 𝐯𝐨𝐥𝐮𝐦𝐞𝐬 with 𝐜𝐨𝐮𝐫𝐭𝐞𝐬𝐲 𝐚𝐧𝐝 𝐩𝐚𝐭𝐢𝐞𝐧𝐜𝐞.

o Basic knowledge of MS Office.

Interested candidates can email their 𝐂𝐕𝐬 to careers@bachaaparty.com by mentioning the position in the subject line.