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SiteGrowth is hiring a Telemedicine Admin & Patient Support Coordinator to support a fast-growing UK-based digital healthcare platform that provides online medical consultations and prescription services across the UK.
This is a patient-facing operations role where you will act as the first point of contact, manage booking flows, support prescription queries, and play a key role in patient retention and overall service quality.
๐๐ผ๐ฐ๐ฎ๐๐ถ๐ผ๐ป: Pakistan (Remote)
๐๐ผ๐๐ฟ๐: UK Business Hours
๐ฅ๐ฒ๐ฝ๐ผ๐ฟ๐๐ถ๐ป๐ด ๐๐ผ: Operations / Platform Manager (UK)
๐๐ผ๐บ๐ฝ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป: ยฃ200/month (Full-Time)
๐ช๐ต๐ฎ๐ ๐ฌ๐ผ๐โ๐น๐น ๐๐ฒ ๐๐ผ๐ถ๐ป๐ด
โข Handle inbound patient calls, messages, and emails with empathy & professionalism
โข Support onboarding, account setup, bookings and platform navigation
โข Manage appointment scheduling, rescheduling and cancellations
โข Proactively follow up with patients to encourage repeat usage
โข Support prescription-related queries (delivery status, next steps, etc.)
โข Liaise with clinical teams where escalation is required
โข Maintain accurate patient notes and operational records
โข Help re-engage patients and reduce churn/drop-off
โข Contribute to a smooth, high-trust patient experience
๐ช๐ต๐ฎ๐ ๐ช๐ฒโ๐ฟ๐ฒ ๐๐ผ๐ผ๐ธ๐ถ๐ป๐ด ๐๐ผ๐ฟ
โข Experience in healthcare admin, telemedicine, call center, clinic coordination or similar
โข Excellent spoken & written English (UK-facing customers)
โข Empathetic phone manner with clear communication
โข Detail-oriented, organised and comfortable with digital tools
โข Ability to handle sensitive conversations professionally
โข Customer-first mindset focused on long-term relationships
๐ช๐ต๐ ๐ง๐ต๐ถ๐ ๐ฅ๐ผ๐น๐ฒ ๐ ๐ฎ๐๐๐ฒ๐ฟ๐
You operate as a digital clinic coordinator โ supporting patients end-to-end, helping them feel confident, and driving continuity of care. You will directly impact trust, patient satisfaction and repeat usage.
If you have experience in clinic admin, telemedicine, patient support, retention, customer success or call center environments, weโd love to speak with you.
To apply, send your CV to info@sitegrowth.co.uk
๐ Remote@SiteGrowth#Telemedicine Admin & Patient Support Coordinator๐งณ Experienced Required