Technical Support Engineer

Hiring!

Job Title: Technical Support Engineer

Vacant position: 01

Job Summary:

Gaichu Managed Services is seeking a highly skilled IT Support Engineer to join our team! As an IT Support Engineer, you will play a crucial role in resolving hardware, network, system, and software issues. You will also train engineers, diagnose and troubleshoot technical issues, and provide exceptional customer service.

Responsibilities:

- Research and identify solutions to technical issues

- Train engineers for day-to-day activities

- Diagnose and troubleshoot technical issues

- Ask targeted questions to understand customer issues and track issues to resolution

- Provide feedback and escalate unresolved issues to internal teams

- Prioritize and manage multiple open issues simultaneously

- Prepare accurate reports and document technical knowledge

- Maintain jovial relationships with clients

- Receive and analyze log files for troubleshooting and provide detailed action plans

- Assist on-site technicians in executing action plans, hardware replacement, and configuration

- Coordinate and oversee project tasks, communicate updates and timelines, and resolve issues

- Collaborate with onsite teams, technical teams, clients, and vendors to support successful project outcomes

Requirements:

- Bachelor's degree in computer engineering, Networking, or telecommunications from a reputed university or institute

- 0-1 year of experience in a similar role

- Excellent communication skills, particularly in English

What We Offer:

- Market-competitive salary

- Annual increments (based on performance)

- Bonuses

- Annual leave encashment

- 10 casual leaves

- 8 sick leaves

- Gratuity

- Medical benefits

- 2 days off in a week

Office Location: Bahria Springs, Bahria Town Phase 7, Rawalpindi

How to Apply:

If you're a skilled and motivated individual, please share your updated CV with us at resource@gaichums.com.