Team Lead – Customer Experience & Delight Center
👨💼 Roles: Team Lead – Customer Experience & Delight Center
👨💼 Experiences: Experienced Required
🗓 Posted: 2025-09-23
⏳ Expires: 2025-10-07
We’re Hiring: Team Lead – Customer Experience & Delight Center
📍 Karachi | 🏢 Mywater Pakistan
Mywater Pakistan is seeking a Team Lead – Customer Experience & Delight Center to drive operational excellence, ensure customer satisfaction, and foster a culture of continuous improvement.
Key Responsibilities
• Lead and manage the Customer Experience & Delight Center team to deliver exceptional service
• Develop and implement strategies to enhance customer satisfaction and loyalty
• Monitor and analyze KPIs to maintain high service standards
• Collaborate with cross-functional teams to resolve customer concerns promptly
• Leverage customer feedback and trends to improve service offerings
• Drive initiatives that build a strong customer-centric culture
• Ensure compliance with company policies and regulatory requirements
Qualifications & Skills
• Bachelor’s or Master’s in Business Administration, Customer Service, or related field
• Proven experience in leading customer service/experience teams (FMCG or Technology preferred)
• Strong leadership, decision-making, and problem-solving abilities
• Excellent communication in English & Urdu (additional languages are a plus)
• Ability to thrive in a fast-paced, dynamic environment
• Data-driven mindset with experience in CRM systems and analytics tools
📩 Interested candidates are encouraged to apply by sending their CV to:
👉 Please mention “Team Lead – Customer Experience & Delight Center” in the subject line of your email.
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