Senior Avaya IVR and ChatBot Developer

Join our team now!

We are hiring "Senior Avaya IVR and ChatBot Developer” at Systems Limited (Lahore, Karachi & Islamabad).
We’re seeking a skilled professional to manage production IVR and chatbot applications. Responsibilities include gathering business requirements, coordinating with development teams, overseeing deployments, monitoring application health, and collaborating with stakeholders to ensure smooth delivery and ongoing support.

Responsibilities:
• Ensuring IVR and chatbot applications are stable and healthy in production.
• IVR and chatbot channels should be available 24* 7 unless planned downtime activities
• Conduct regular review on infra usage (AKS/CPU/Memory/Disk etc.) both production and test environments.
• Responsible for patching (Infra and application components) and accountability.
• Automation of BAU tasks and reduce manual intervention.
• Available to support application during incident/outages and ensure resolution. Work on RCA and problem management process is followed as per Mashreq policies.
• Work on documentation pertaining to DR, day to today activities as required by management team.
• Ensure backups are scheduled as per application recovery strategyand testing the back ups.
• Adherence/updation of SOP, audit evidence gathering, infra, governance, data policies.
• Compliant to HR and organization policies.
• Work closely with business stake holders on IVR and chatbot deliveries.
• Work with vendors to upgrade/incident fixes/new solution designs for vendor-based applications/products.
• Identify system improvements and simplify the system complexity.
• Identify revenue opportunities and make constructive suggestions.
• Provide support of the IVR & chatbot systems to ensure expected system availability and stability as per business criticality SLA/TAT.
• System monitoring and analysis - Pro-actively report the issues, analyze and provide solution.
• Service tickets support – Service tickets closure as per agreed SLA with root cause analysis and bug fixing if required.
• Participate in audit and other compliance activities as assigned and complete action items for mitigation and rectification.
• Ensure all processes adhere to internal standards set as part of Quality & Audit, Infrastructure Management Guidelines.


Requirements:
• Domain Knowledge Avaya IVR, Avaya Orchestration Designer, Chatbot technologies, Azure and Micro services knowledge.
• Expertise in Java.
• Proficiency in SQL Server and other databases like mongo.
• Knowledge of Apache Tomcat, Kubernetes.
• Proficiency in integrating and consuming RESTful webservice interfaces
• 8-10 years of experience.

Interested candidates can share their resumes at talent@systemsltd.com and mention the job title in the subject line.