Patient Support Specialist

🌙 Job Opening: Patient Support Specialist (Night Shift)

 📍 Location: Lahore (100% Onsite)

 🕗 Shift Timing: 8:00 PM – 5:00 AM (Night Shift) OR 9:00 PM – 6:00 AM (after Daylight Saving)

 💼 Positions Available: 8

 💰 Salary: PKR 130,000/month

 📅 Experience Required: 2–3 years in a Patient Support or US-based Customer Support role

About the Role:

We are hiring Patient Support Specialists to join our growing team! If you have experience supporting patients and are passionate about delivering exceptional service, this is your chance to make a difference in a fast-paced healthcare environment.

As a Patient Support Specialist, you'll be the first point of contact for patients in the U.S., assisting them with appointment scheduling and inquiries via phone, email, and chat.

Key Responsibilities:

📞 Schedule, reschedule, and cancel patient appointments via phone, email, and chat.

💬 Provide professional, empathetic support to patient inquiries and concerns.

🗂️ Maintain accurate records in EMR/EHR systems.

✅ Verify insurance details and patient eligibility when required.

📋 Educate patients on procedures, required documents, and instructions.

🔒 Ensure strict confidentiality and compliance with HIPAA/data protection regulations.

Requirements:

🎓 2–3 years of experience in Patient Support or US-based customer service.

💻 Proficiency with EMR/EHR systems (mandatory).

🗣️ Strong verbal and written English communication skills.

📑 Excellent attention to detail and organizational skills.

🔄 Ability to multitask in a high-volume environment.

Why Join Us?

🟤 Perks & Benefits:

🍽️ In-house meals

💰 Bi-annual performance bonus

💼 Annual appraisal

🏥 Outpatient (OPD) & Inpatient (IPD) medical disbursement

💸 Paid leave encashment

🎁 Gratuity (as per company policy)

📨 Apply Now!

 Send your resume to careers@primasystems.net with the subject line: “Patient Support Specialist”