Multiple Positions

BYD Pakistan, Mega Motor Co., is looking for the following roles in Customer First Department.

1. Area Business Manager

Qualifications: Master’s or Bachelor’s degree in Mechanical/Automotive Engineering, Business Administration, or a related discipline

Experience: 7+ years of experience in automotive aftersales

Location: Head Office, Karachi (with frequent travel across assigned regional dealership networks).

The candidate will be responsible for overseeing aftersales operational performance, and service excellence across assigned 3S/4S dealerships within the Customer First Department (CFD). The role involves driving service revenue, workshop throughput, and spare parts absorption while ensuring strict adherence to BYD’s global operational standards to deliver exceptional post-purchase experience for EV owners.

The individual will coordinate seamlessly with Dealer Principals, Service Managers, Parts Managers, and central technical support teams to optimize workshop utilization, elevate Net Promoter Scores (NPS). Additionally, they will audit facility, operations, and track key operational KPIs across assigned service networks in the Dealer Management System (DMS).

2. Assistant Manager Field Engineer

Qualifications: Bachelor’s degree in Automotive Engineering, Mechanical Engineering, Electrical/Mechatronics Engineering, or a related discipline.

Experience: 3+ years of hands-on technical experience in automotive field engineering, technical support, high-voltage EV diagnostics, or aftersales engineering support within an OEM or premium dealership network.

Location: Lahore Gulberg

The candidate will be responsible for providing high-level technical backstopping, complex diagnostic troubleshooting, and field engineering support across BYD’s 3S/4S dealership network within the Customer First Department (CFD). The role involves serving as the primary technical authority for resolving critical vehicle performance issues, high-voltage battery system faults, and complex powertrain diagnostic challenges to ensure zero downtime and maximum technical compliance for EV owners.

The individual will coordinate seamlessly with Dealer Service Managers, Field Technicians, Workshop Foremen, and global HQ R&D/Technical Engineering teams to investigate recurring product issues, validate technical field reports, and oversee technical campaign implementations. Additionally, they will analyze diagnostic data logs, manage Technical Service Bulletins (TSBs), and maintain up-to-date technical escalation records in the central engineering database.

Email us your resume at talent@byd-mega.com by 11 August 2026. Don't forget to mention the position title in the subject line.