Engagement Manager

🚀 PureLogics is looking for Engagement Manager 🤔

👉 Experience: 10 - 12 years of experience in client-facing roles (Engagement Manager / CSM / Project Manager) in a SaaS or tech environment.
👉 Qualification: Bachelor’s degree in Computer Science or related field.

Key Responsibilities:
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💡Be the primary point of contact for assigned clients, ensuring smooth delivery and post-launch engagement.
💡Drive onboarding, training, and successful deployment of client products.
💡Understand client business goals and align our solutions to drive measurable outcomes.
💡Manage timelines, resources, and client expectations across multiple projects.
💡Identify growth opportunities within accounts (upsell/cross-sell) and support the Sales team in converting them.
💡Collaborate with internal teams to resolve issues and continuously improve the client journey.
💡Conduct quarterly business reviews (QBRs) and maintain a high level of client satisfaction and retention.

Requirements:
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💡Proven success managing B2B SaaS clients and leading complex project implementations.
💡Strong communication, stakeholder management, and relationship-building skills.
💡Comfortable working in fast-paced, agile environments.
💡Tech-savvy and able to translate technical concepts into business value.

Nice to Have:
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💡Experience with tools such as JIRA, Trello, HubSpot, Salesforce, or similar CRM/PM platforms.
💡Certifications like PMP, CSM, or Customer Success certifications are a plus.
💡Exposure to cloud platforms (AWS/Azure) or API-based integrations

⌚️ Shift timings: 01:00 PM to 10:00 PM
📍 Job Type: Full time onsite
🌐 Location: Johar Town Lahore

Interested candidates can send their resumes To: careers@purelogics.net & cc': farah.farrukh@purelogics.net with the subject line "Engagement Manager"