E-Commerce Specialist

#Hiring E-Commerce Specialist

Key Responsibilities:

E-commerce Operations & Strategy:

- Oversee daily operations of the e-commerce site, ensuring smooth functionality, including product listings, pricing updates, promotions, and inventory management.

- Develop and execute strategies to drive sales, increase conversion rates, and enhance overall online revenue.

Website Performance & Analytics:

- Monitor and analyze website performance metrics (traffic, conversion rates, bounce rates, etc.) using analytics tools.

- Generate regular performance reports and propose data-driven improvements.

Content & SEO Optimization:

- Collaborate with the content and design teams to ensure product descriptions, images, and other on-site content are engaging, accurate, and optimized for search engines.

- Manage content calendars for product launches, campaigns, and seasonal promotions.

Customer Experience & Support:

- Enhance the online shopping experience by implementing user-friendly features and resolving any technical or customer issues promptly.

- Oversee customer inquiries via chat, email, and social media channels to ensure timely and satisfactory responses.

AI & Automation Initiatives:

- Implement AI-powered tools for product recommendations, chatbot-driven customer service, and personalized marketing campaigns.

- Automate repetitive operational tasks (inventory sync, reporting, email workflows, etc.) using cutting-edge platforms.

- Continuously explore and integrate emerging AI technologies to streamline processes and improve decision-making.

Vendor & Technology Coordination:

- Coordinate with third-party vendors, developers, and technology partners to integrate tools and technologies that enhance e-commerce functionality.

- Manage relationships with logistics, payment gateway, and fulfillment partners.

Market Research & Innovation:

- Stay up-to-date with industry trends, best practices, and emerging technologies to ensure the e-commerce platform remains competitive.

- Analyze competitors and market data to identify growth opportunities.

Qualifications & Skills:

- Bachelor's degree in Business, Marketing, E-commerce, or a related field.

- 1+ years of experience managing e-commerce operations (Shopify, WooCommerce, Magento, etc.).

- Strong understanding of SEO, SEM, and digital marketing strategies.

- Hands-on experience with website analytics tools (Google Analytics, Hotjar, etc.).

- Experience with AI tools and automation platforms (e.g., chatbots, CRM automation, predictive analytics).

- Excellent organizational and project management skills.

- Strong communication and vendor management skills.

- Data-driven mindset with problem-solving capabilities.

Benefits:

- Market-competitive salary.

- EOBI & Provident Fund.

- Annual increments.

- OPD, IPD & entitled leaves.

Location: Onsite | Islamabad

📩 To apply: Send your resume to maryam.zahra@switch.com.pk with the Subject line "E-commerce Specialist".