Customer Support Analyst

Job Advertisement – Customer Support Analyst

Helix Support is a customer experience company providing world-class outsourced support

to international clients. We specialize in handling emails, live chat, inbound calls, and social

media support for businesses abroad. Our mission is to deliver professional, efficient, and

empathetic customer service that builds trust and drives client success.

Position Details

Position: Customer Support Analyst

Location: Karachi, Pakistan (On-site)

Salary: PKR 25000-35000 per month

Schedule: Flexible days, Flexible hours

What We Offer

Competitive starting salary of PKR 25000 per month, chances of increment depending on

work.

Comprehensive 3-month training program to prepare you for international customer

support standards plus stock options.

Opportunity to work with global clients and grow your career in the BPO/customer service

industry

A professional, supportive, and growth-oriented environment

Key Responsibilities

 Handle inbound calls, emails, live chats, and social media queries in a professional and

timely manner

 Provide accurate information, resolve complaints, and ensure customer satisfaction

 Log and track customer interactions using internal systems

 Collaborate with the operations team to improve processes and customer experience.

 Uphold Helix Support’s service quality and communication standards

Desired Skills & Requirements

* Excellent verbal and written communication skills in English

* Strong interpersonal and problem-solving abilities

* Ability to stay calm under pressure and handle challenging situations professionally

* Basic computer literacy and familiarity with online tools

* Must own a personal laptop (required for the role)

* Previous ticketing system experience for example Zendesk.

* Previous call center/customer service experience is a plus, but not mandatory (training

provided)

How to Apply

If you’re passionate about delivering excellent customer service and want to build a career

in the customer support industry, we’d love to hear from you.

Apply now by sending your CV to admin@helixsupport.co.uk with the subject line:

“Customer Support Analyst – Application”.