Customer Service Officer

WE’RE HIRING!
Customer Service Officer – Karachi
📍 Location: Karachi | Department: Customer Service

Join the team at UPS Pakistan ASC!
We’re on the lookout for a dedicated, detail-oriented, and customer-focused individual to be the first line of support for our valued clients.

Key Responsibilities✨ Professionally handle incoming calls, emails, and social media inquiries
✨ Resolve customer complaints efficiently and escalate when required
✨ Ensure compliance with Service Level Agreements (SLAs)
✨ Support export/import processes & create airway bills
✨ Provide timely shipment status updates and follow up on claims
✨ Guide customers on our products and services – generate quality leads for sales

What We’re Looking For✔️ Bachelor’s degree is a must
✔️ 1–2 years of relevant customer service experience
✔️ Strong communication, problem-solving, and organizational skills
✔️ A proactive, customer-first mindset

What We Offer💰 Market Competitive Salary
⛽ Fuel Allowance
🏥 Health & Life Insurance
🎉 Annual Bonus
📈 Yearly Increments

Ready to Make an Impact?
📅 Apply now and take the next big step in your career!
Email: upspakistanhr@ups.com