Reporting Analyst
👨💼 Roles: Reporting Analyst
👨💼 Experiences: Experienced Required
🏢 Companies: ibex. Pakistan
🗓 Posted: 2026-10-22
⏳ Expires: 2026-11-05
Hire Alert : Reporting Analyst at ibex. Pakistan Lahore Office 🔊
➡️ This resource will be responsible for collecting, analyzing, validating, and presenting call center performance data to support operational decision-making.
➡️ The role will monitor key performance indicators (KPIs), develop automated reports and dashboards, identify performance trends, and provide actionable insights to improve customer experience, agent productivity, service quality, and operational efficiency in an online retail environment
➡️ Key Responsibilities
1- Reporting and dashboard Management
2- KPI and Performance Analysis
3-Data accuracy and validation
4- Advanced Excel data automation
5- Trend Analysis and Root Cause Identification
6-Operational and Business Support
7-Forecasting and Capacity Insights Advanced Microsoft Excel, including PivotTables, XLOOKUP, SUMIFS, COUNTIFS, IF/IFS, and Power Query. Strong analytical, numerical, and problem-solving skills.Experience developing dashboards using Power BI, Tableau, or similar tools.
8-Working knowledge of SQL for data extraction and analysis is an advantage. Understanding of call center KPIs, contact center operations, and quality assurance metrics.
🕟 Shift Hours : Evening/ night only | Lahore office |
Please share resume only if you qualify To Apply at Muhammad.Jilani1@ibex.co
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