Customer Service Executive

Bachaa Party is looking for a passionate and customer-focused Customer Service Executive to join our Customer Service team.

Location: Karachi

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: 

o Deliver exceptional customer support across all customer touchpoints, including social media, live chat, email, and voice channels, ensuring timely, accurate, and customer-centric resolutions

o Handle customer inquiries with professionalism, empathy, and a solution-oriented approach while maintaining the brand's tone of voice across all communication channels.

o Meet and consistently achieve departmental KPIs, including CSAT, Quality, Productivity, and Response time.

o Escalate complex cases to the relevant stakeholders and ensure timely follow-up until resolution.

o Maintain accurate documentation of customer interactions in the CRM/ticketing system.

o Collaborate with cross-functional teams to deliver a seamless customer experience and drive continuous improvement.

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

o Bachelor's degree (preferred) or equivalent experience.

o 1–2 years of experience in Customer Support or Contact Center Operations, with hands-on experience managing customer interactions across social media, live chat, email, and voice channels in a fast-paced, high-volume environment while consistently achieving productivity, quality, and service KPIs.

o Excellent written and verbal English communication skills

o Tech-savvy with knowledge of CRM tools, ticketing platforms, and Microsoft Office.

o Highly dependable, with a strong commitment to attendance and schedule adherence

o Flexible to work in shifts, weekends, and public holidays as per business requirements.

Interested candidates can email their 𝐂𝐕𝐬 to careers@bachaaparty.com by mentioning the position in the subject line.