
Service Delivery & Operations Executive
Views: 91
Posted: 2026-02-18
Expires: 2026-03-04
Expired๐จ๐ฟ๐ด๐ฒ๐ป๐ ๐๐ถ๐ฟ๐ถ๐ป๐ด!!!
๐๐ผ๐ฏ ๐ง๐ถ๐๐น๐ฒ: Service Delivery & Operations Executive
๐๐ผ๐ฐ๐ฎ๐๐ถ๐ผ๐ป: [Remote] Pakistan
๐๐ผ๐ฏ ๐ง๐๐ฝ๐ฒ: Full-Time
๐๐
๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ: 2โ5 Years
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๐๐ฏ๐ผ๐๐ ๐๐ต๐ฒ ๐ฅ๐ผ๐น๐ฒ:
Global Smart Hands Limited is seeking a proactive & versatile Service Delivery & Operations Executive to support client-facing service delivery, international technical recruitment, & operational coordination across our managed IT services engagements.
The ideal candidate will handle client communication, manage service tickets, ensure SLA/NBD compliance, coordinate with global engineers & maintain smooth operations. Strong communication, attention to detail, and multitasking skills are essential in a fast-paced environment.
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๐๐ฒ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐:
๐น ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐๐ฒ๐น๐ถ๐๐ฒ๐ฟ๐ & ๐๐น๐ถ๐ฒ๐ป๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐
โข Act as the primary point of contact for clients regarding ongoing service tickets & support requests.
โข Manage & monitor service tickets from initiation to closure, ensuring SLA and NBD compliance.
โข Coordinate with field engineers & international partners for timely task execution.
โข Handle escalations professionally & provide regular status updates to clients.
โข Prepare service reports & maintain accurate documentation of completed jobs.
๐น ๐๐ป๐๐ฒ๐ฟ๐ป๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐ง๐ฒ๐ฐ๐ต๐ป๐ถ๐ฐ๐ฎ๐น ๐ฅ๐ฒ๐ฐ๐ฟ๐๐ถ๐๐บ๐ฒ๐ป๐
โข Source & identify field engineers & technical partners across different countries.
โข Screen technical profiles & assess candidates based on project requirements.
โข Conduct initial interviews & coordinate with management for final selection.
โข Build & maintain a reliable network of freelance & contract-based engineers globally.
๐น ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ & ๐๐ผ๐ผ๐ฟ๐ฑ๐ถ๐ป๐ฎ๐๐ถ๐ผ๐ป
โข Coordinate with logistics partners & warehouses for hardware movement & inventory updates.
โข Maintain records of deployments, returns, & stock allocations.
โข Support process improvements to enhance service efficiency & response times.
โข Work closely with internal teams including finance & management to ensure smooth operations.
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๐ฅ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐บ๐ฒ๐ป๐๐
โข Bachelorโs degree in IT, Business Administration, HR, or a related field.
โข 2โ5 years of experience in service delivery, IT operations, or technical recruitment.
โข Strong communication and client-handling skills.
โข Ability to manage multiple tasks & work under pressure.
โข Basic understanding of IT hardware, networking, & field support services is preferred.
โข Proficiency in MS Office (Excel, Word, Outlook).
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๐ช๐ต๐ฎ๐ ๐ช๐ฒ ๐ข๐ณ๐ณ๐ฒ๐ฟ
โข Exposure to international clients & global IT operations.
โข Opportunity to grow in a dynamic IT Managed Services environment.
โข Competitive salary package.
โข Professional development & career progression opportunities.
๐ฆ๐ฒ๐ป๐ฑ ๐ฅ๐ฒ๐๐๐บ๐ฒ ๐๐ผ: Sales@globalsmarthands.co.uk
๐ Remote@Global Smart Hands Limited#Service Delivery & Operations Executive๐งณ Experienced Required