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Switch Communications is Hiring IT Support Engineer
๐Location: Islamabad | Onsite
๐๐๐จ๐ฎ๐ญ ๐ญ๐ก๐ ๐๐จ๐ฅ๐:
This role will be the first POC for all office employees on IT matters. Keeping the day-to-day office running devices, connectivity, telephony, AV, and peripherals. It also supervises the intern and ensures L1 helpdesk tasks are handled correctly. Issues beyond office IT scope are escalated promptly and not investigated independently.
๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ:
โข First-line IT support for all office staff hardware, software, connectivity, and account issues
โข Manage employee device lifecycle procurement, imaging, deployment, tracking, and decommission
โข Maintain office network basic switch troubleshooting, access point checks, and cable patching
โข Manage office CCTV and NVR footage access, maintenance, and storage monitoring
โข Manage office PBX and telephony extension changes, user moves, and basic troubleshooting
โข Maintain meeting room AV across all floors daily readiness checks before business hours
โข Manage printer fleet consumables, drivers, and network print queue configuration
โข Maintain IT asset register all office devices tagged, assigned, and recorded accurately
โข Supervise IT Support Intern assign tasks, review ticket quality, and provide day-to-day guidance
โข Escalate infrastructure, security, network, or cloud issues immediately not independently investigated
๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ:
โข 1 to 2 years of IT support or helpdesk experience in a corporate environment
โข Windows 10 and 11 desktop support installation, configuration, and troubleshooting
โข Basic networking IP addressing, Wi-Fi, cable patching, and switch port identification
โข Hardware support laptop, desktop, printer, and peripheral setup and maintenance
โข Microsoft Office 365 desktop applications end-user support and troubleshooting
โข AD Onboarding
โข Helpdesk ticketing system experience
โข Clear verbal and written communication with non-technical users
๐๐ซ๐๐๐๐ซ๐ซ๐๐:
โข Experience supervising junior staff or interns
โข CompTIA A Plus or equivalent
โข Windows configuration
โข AD implementation
โข Experience with asset management platforms
๐ฉ To apply: Send your resume to careers@switch.com.pk with the subject line โIT Support Engineer"
๐ Islamabad@Switch Communications#IT Support Engineer๐งณ Experienced Required