Product Executive - VAS

Hiring Product Executive - VAS

📍Location: Islamabad | Onsite

𝐑𝐨𝐥𝐞 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:

Switch Communications is looking for a detail-oriented Product Executive – VAS to support the performance, operations, and growth of our Value-Added Services portfolio. The role involves product monitoring, analytics, reporting, complaint management, and cross-functional coordination to ensure seamless service delivery, optimize user experience, and drive continuous product improvement.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

- Perform daily testing and monitoring of all features across the VAS product portfolio.

- Develop and maintain performance dashboards to track product KPIs and share insights with management.

- Identify underperforming features, conduct root-cause analysis, and recommend corrective actions.

- Conduct in-depth product performance analysis and generate actionable insights.

- Ensure data accuracy, integrity, and normalization across reporting tools.

- Prepare regular reports on complaint trends, feature performance, and customer experience.

- Collaborate with content, commercial, and technical teams to ensure smooth product operations.

- Manage complaint handling and resolution using tools such as Jira.

- Conduct mystery shopping exercises and prepare internal & client-facing reports on VAS product representation.

- Assist in enhancing product features and supporting roadmap initiatives.

- Suggest and implement improvements to optimize product efficiency and user experience.

- Support the rollout of new VAS offerings, both conventional and digital.

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

- Bachelor’s degree in Business, IT, or a related field.

- 2+ years of experience in customer services, product operations, or telecom VAS.

- Familiarity with VAS operations (IVR, SMS, Digital platforms).

- Proficiency in Jira, Microsoft Excel, PowerPoint, Word (analytics & reporting).

- Strong analytical, problem-solving, and presentation skills.

- Excellent communication skills in English, with the ability to engage and influence stakeholders.

- Experience working in a VAS/IT/tech startup environment is a strong plus.

- High level of integrity, adaptability, and execution drive.

𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬:

- Market-competitive salary.

- EOBI & Provident Fund.

- Annual increments.

- OPD, IPD & entitled leaves.

📩 To apply: Send your resume to mahnoor.sayed@switch.com.pk with the subject line “Product Executive"