Multiple Positions

BYD Pakistan, Mega Motor Co, is looking for the following profiles for their dealership team:

 

1. Customer Relation Officer - Karachi: 

 

Qualification: 

Bachelors in Business or equivalent

 

Experience: 

2-3 years of experience in automotive

 

This role involves handling and resolving customer complaints to ensure satisfaction and loyalty, while providing accurate product or service information. The incumbent will be responsible for follow up calls. 

Understanding of aftersales, follow up calls and timely feedback. Strong communication is essential as this is a customer facing role. 

 

2. Service Advisor – Metropole, Karachi: 

 

Qualifications: 

Bachelors or equivalent

 

Experience: 

4 to 6 years of relevant experience in the automotive industry 

Candidates should demonstrate strong customer service skills, including professional communication, clear explanation of services, and regular updates to customers. A solid understanding of electric vehicles, their maintenance requirements, and warranty policies is essential. 

Responsibilities also include accurately handling job cards by recording customer complaints and services provided.

 

Effective coordination with workshop technicians is necessary to manage service priorities and ensure parts availability. The role involves adhering to Pre-Delivery Inspection (PDI) standards by conducting thorough quality checks and ensuring vehicles are clean and delivery ready. Proficiency in using Dealer Management Systems (DMS) and maintaining accurate service records is required. Gathering customer feedback and working towards improving Customer Satisfaction Index (CSI) scores is also part of the responsibilities. Additionally, the candidate should stay informed about BYD products and actively participate in training and development sessions.

 

Email us your resume at talent@byd-mega.com by 11 September 2026. Don't forget to mention the position title in the subject line.