Customer Service Manager
👨💼 Roles: Customer Service Manager
👨💼 Experiences: Experienced Required
🗓 Posted: 2025-08-28
⏳ Expires: 2025-09-11
We’re Hiring: Customer Service Manager (Cosmetic Brand)
On behalf of our client, a leading cosmetic brand in Karachi, we are seeking an experienced Customer Service Manager to lead their customer service operations and deliver an exceptional brand experience.
Key Responsibilities:
- Manage customer service across in-store, phone, and online channels with professionalism and empathy.
- Handle escalations, complaints, and resolve issues efficiently through ERP/online portals.
- Recruit, train, and supervise two junior customer service executives to manage display and reception.
- Collaborate with the sales team to ensure customer service drives sales and builds brand loyalty.
Candidate Profile:
- Female candidate with excellent English communication skills, both verbal and written.
- Minimum 3–5 years of experience in customer service or retail management, preferably in beauty, cosmetics, or lifestyle brands.
- Strong leadership skills with the ability to mentor and build a team.
- Proficient in ERP/CRM or related systems.
- Passionate about cosmetics and committed to customer excellence.
Location:
Karachi, Pakistan
Please send your CV and a brief introduction to zayyadkhan@craft9studios.com
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