Call Center Representative

Company: Sanctum Ops

Position: Call Center Representative

Location: DHA Block XX near packages, Lahore (Onsite)

Shift: 8:00 PM – 5:00 AM

Days: Monday to Friday — Saturdays and Sundays off (unlike most call centers in Pakistan)

Salary: Competitive + performance incentives 

Role: Onsite

Open to men and women. We're actively hiring women and committed to making this a workplace where women feel respected, supported, and have a real path to grow.

Just a quick heads-up:  you'll be observing US public holidays, along with Eid from the Pakistani holiday calendar.

About the Role

We're building a world-class healthcare call center in Lahore that supports patients and providers across the United States. You'll help real people navigate their healthcare — scheduling appointments, following up on care, and answering questions — and every call matters.

You don't need years of experience to apply. If you speak clear English, care about people, and want to build a serious career, we'll train you on everything else.

What You'll Do

Handle inbound and outbound calls with U.S. patients

Help with scheduling, follow-ups, and general support

Accurately document every interaction in our systems

Follow patient privacy and HIPAA standards (full training provided)

Work with your team to keep things running during busy shifts

What We're Looking For

Clear, fluent English — spoken and written

A calm, friendly, patient manner — especially under pressure

Comfortable working U.S. hours (8 PM – 5 AM)

Computer literate and a fast learner

Reliable — you show up on time, ready to work

Nice to have (but not required): Previous call center, healthcare, or U.S. customer service experience. If you have it, great. If not, we'll teach you.

What You Get

Competitive pay plus performance bonuses

Two full days off every weekend

Full paid training on healthcare systems and workflows

Genuine career growth in a fast-expanding company

A workplace where women are welcomed and supported

Meaningful work — you're helping real patients in real moments

USA Holidays. 

How to Apply

Please submit your CV along with a brief cover letter describing:

Your customer service or call center experience

Your experience communicating with U.S.-based customers or patients

Why you are interested in healthcare patient services

Apply at: arham@sanctumops.com