Business Retention Specialist

📍 Locations: LahoreExpired

👨‍💼 Roles: Business Retention Specialist

👨‍💼 Experiences: Experienced Required

🗓 Posted: 2025-11-12

⏳ Expires: 2025-11-26

Please read the entire Job Ad before applying.

SATS Business Retention Specialist

Responsibilities:

Investigate customer churn, Proactively reach out to at-risk customers, Resolve customer issues, Develop and implement retention programs, Track and analyse results, Collaborate with other departments, Stay up-to-date on industry trends, Best practices to be a great retention specialist:

Prioritize relationships over transactions, Become a trusted advisor, Embrace a customer-centric mindset, Act as a customer advocate, Under promise and overdeliver

Requirements:

Bachelor’s degree in business administration, Marketing, Customer Success, or a related field (preferred).

1+ years of experience in customer service, account management, or a similar role with a proven track record of exceeding customer satisfaction goals.

Strong analytical skills with proficiency to analyse customer data and identify trends, Excellent communication (written & verbal) and interpersonal skills with the ability to build rapport, negotiate win-win solutions, and manage challenging customer interactions, Proficiency in Customer Relationship Management (CRM) software and a willingness to learn new technologies, Ability to work independently while collaborating effectively as part of a team.

Send CV with mention position in subject: hr1@satsllc.ae


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