Sr. Desktop Support Officer
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Posted: 2025-11-10
Expires: 2025-11-24
ExpiredLooking to hire an Sr. Desktop Support Officer exceptional communication skills (US Central Time Zone).
The incumbent should have:
- General PC troubleshooting skills, including system power and boot issues in a Windows environment.
- Basic network skills, including network and server connectivity, SMB file sharing, and Internet access.
- Windows 10/11 general operations and troubleshooting, including application launching, file management and general Windows settings.
- Familiarity with Windows firewall and basic firewall concepts and connectivity troubleshooting.
- Familiarity with endpoint protection products, including troubleshooting quarantined files and blocked.
- Monitoring and managing Windows machines, resource usage, patch management and business software installation.
- Basic usage of Microsoft Office 365 desktop Apps, including Outlook, Word, Excel, PowerPoint, including account sign-in and licensing.
Microsoft 365 services, including OneDrive and SharePoint and syncing online file libraries via the OneDrive desktop app.
- Microsoft Teams usage, including creating and managing teams, managing file shares, holding video conferences, using group chat.
- Adding/Connecting, Using, Troubleshooting locally-connected USB and shared network printers; installing print drivers and configuring printer settings.
- Basic Chromium-based Web browser experience, including bookmark and tab management; clearing browser data; saved password management.
Windows Remote Desktop Protocol, including connecting to RDP sessions, RDP client settings, basic connectivity toubleshooting.
- Understanding of basic security protocols; including principle of least-access and procedure for escalating privilege issues.
- Ability to triage issues, handle directly when possible, and escalate and track resolution of advanced issues that are outside of own skillset.
- Ability to patiently and empathetically assist frustrated and/or inexperienced end users.
The incumbent should have atleast 3 years of prior experience.
Applicants can send their resume at talent@ashreitech.com (State "Sr. Desktop Support Officer" in subject line).
๐ Karachi#Sr. Desktop Support Officer๐งณ Experienced Required