Customer Support Representative

Company: Translation Empire
Location: DHA I, Sector F, Near Shaheen Chowk, Bahria Town Phase 7, Islamabad – Rawalpindi
Salary: 40k-60k + Bonuses (Negotiable)

📍 Onsite Role

About the Role:
We are seeking a Customer Support Representative to join our dynamic team at Translation Empire. This role is perfect for individuals who are passionate about delivering exceptional customer experiences, handling client queries with professionalism, and building strong relationships.

Key Responsibilities:
Professionally manage inbound and outbound calls.
Respond promptly to customer inquiries across multiple communication channels.
Identify customer needs and ensure complete satisfaction.
Maintain strong knowledge of our services to provide effective assistance.
Follow up with customers to ensure all issues are resolved.

What We’re Looking For:
Excellent English communication skills (both written and verbal).
Ability to handle incoming calls professionally and confidently.
Empathetic, patient, and solution-oriented mindset.
Strong organizational and multitasking abilities.

What We Offer:
Competitive salary + performance bonuses.
IPD & OPD (Medical) coverage.
Clear opportunities for career growth and professional development.
A collaborative and supportive work culture.

Fresh graduates with strong English communication skills are highly encouraged to apply.

Eligibility Criteria:
Must be a resident of Rawalpindi/Islamabad.
Shift Timings (Onsite, Mon–Sat)
(Aligned with UK Time)

For Females: 12:00PM – 9:00 PM / 1:00PM - 10:00PM

For Males: 3:00 PM - 12:00 AM/ 4:00 PM - 1:00 AM/ 5:00 AM - 1:00 PM/ 5:00 PM - 2:00 AM

Share your resume at Ifrah.Tahir@empire-groupuk.com
Or WhatsApp at: 0300 0502602