Assistant Manager Investor Services

ABL Funds invite applications for the position of Assistant Manager Investor Services at our Karachi Office.

Key Responsibilities: 

·       Handle Inbound customer calls in a professional and courteous manner;

·       Provide accurate and timely information regarding products, services, and policies

·       Assist customers in resolution of inquiries, complaints, and/or requests

·       Efficiently managing customer inquiries, ensuring collaboration with sales and relevant departments, and maintaining precise records of interactions for an enhanced customer experience

·       Respond promptly and effectively to customer inquiries received through different channels including WhatsApp chat, email (Contact us), website (Query and complaints)

·       Provide support to the sales team by assisting with customer inquiries related to sales, product availability, account statement etc.

·       Conduct CBC (Call Back Confirmation) verifications when required for customer transactions and follow established procedures and guidelines to validate customer information

·       Conduct welcome calls to new investors and providing a brief of our value-added services. Also conduct new account verification as per guidelines

·       Perform calls to investors to inform them of their expired CNIC

·       Perform calls on leads sourced from various platforms, offering initial information, and directing them to the relevant sales team

·       Perform survey and feedback calls on a regular basis

·       Calls to verify correct addresses for returned couriers from investors and updating records for re-dispatch

·       To act as a backup and support to the manager/senior manager

·       Perform any other task assigned by the line management.

Eligibility: 

·       Bachelor’s degree in business, commerce or in related discipline or preferably Master’s

·       At least 03 years of experience in related field, preferably in Financial Sector or Mutual Funds.

Required Skills:

·       Strong research, analytical and problem-solving skills 

·       Strong command on Microsoft Excel & Database management skills etc. 

·       Effective client management skills

·       Sound knowledge of ABL AMC & industry’s product offerings

·       Excellent communication skills in Urdu/English with clear tone of voice

Interested candidates fulfilling the requisite qualification and experience criteria may apply with their updated CVs by March 30, 2026 at career@ablfunds.com.