Classified Jobs in Pakistan

Company: 5th Pillar Family Takaful Limited Position: Officer / Executive Customer Services Requirements: Qualification: BBA/ BS or related field. Experience: Relevant/Fresh. Differently abled individuals and women are encouraged to apply. Skills: Excellent verbal and written communication skills. Strong customer handling and interpersonal skills. Effective problem-solving and conflict-resolution abilities. Responsibilities: Engage potential clients through calls, emails, and LinkedIn, understand client requirements, explain our services, follow up with leads, prepare proposals, and close deals. Key Focus Areas • Customer Query & Complaint Resolution • Customer Escalation Management • Inbound & Outbound Call Handling • Customer Relationship Management • Operational Reporting & KPI Monitoring Key Responsibilities • Monitor daily operations, track KPIs, prepare reports, and support process improvement initiatives. • Handle inbound and outbound calls, including customer escalations. • Resolve customer queries and complaints professionally, including situations involving dissatisfied or agitated customers. • Respond to customer inquiries through calls and emails, providing clear information about products, services, terms, and conditions. • Ensure timely resolution of customer requests in line with agreed service standards and company policies. • Maintain positive customer relationships while ensuring compliance with applicable regulatory requirements. • Provide accurate information about the company's products and services and uphold the company's reputation. Salary: Market Competitive Location: Karachi Application Deadline: Immediate/ASAP. Apply with CV at careers@5thpillartakaful.com mentioning the Job Title in the subject line.