
Technical Support Engineer
Views: 280
Posted: 2026-09-18
Expires: 2026-10-02
Expired*Company:* Logon Broadband Pvt. Ltd.
*Location:* Suite No. E1, Executive Floor, Glass Tower, Near 3 Talwar, Clifton, Karachi
Position: Technical Support Engineer
Key Responsibilities:
* Provide technical support to customers regarding internet and connectivity issues.
* Troubleshoot *FTTH/GPON, fiber optic, ONT/ONU, routers, and network connectivity* problems.
* Handle and resolve customer technical complaints within the required time.
* Coordinate with *NOC and Field Operations teams* for complex technical issues.
* Monitor network/service issues and escalate unresolved problems to the concerned department.
* Guide customers regarding router configuration, Wi-Fi connectivity, and basic network settings.
* Maintain proper records of technical complaints, troubleshooting, and resolutions.
* Perform basic network diagnostics using appropriate tools and commands.
* Ensure timely follow-up with customers until the issue is completely resolved.
Requirements:
* Fresh candidates and candidates with relevant experience may apply.
* Basic knowledge of *TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and networking concepts*.
* Knowledge of *FTTH/GPON and fiber optic networks* will be an advantage.
* Good communication and problem-solving skills.
* Ability to work under pressure and in a team environment.
* Willingness to work in shifts, including rotational shifts if required.
We Offer:
* *Market Competitive Salary*
* Professional & Growth-Oriented Environment
* Learning and Development Opportunities
π *Address:* Suite No. E1, Executive Floor, Glass Tower, Near 3 Talwar, Clifton, Karachi
π§ *Email:* [careers@lbi.net.pk]
π *Contact:* https://wa.me/923268000027
*Join Logon Broadband and grow your career in the fast-paced Telecom & IT industry.*
π Karachi