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Hiring: Travel Consultant - Ticketing
๐๐จ๐๐๐ญ๐ข๐จ๐ง: Onsite | Islamabad
๐๐จ๐ ๐๐ฏ๐๐ซ๐ฏ๐ข๐๐ฐ:
Mosafir is looking for a Travel Consultant - Ticketing with hands-on experience in flight reservations, ticketing, and customer handling. The ideal candidate should have mandatory experience with Galileo GDS and the ability to convert customer leads into bookings while providing efficient pre and post-sales support.
๐๐๐ฒ ๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ:
- Handle flight-related customer inquiries, provide quotations, and assist customers with suitable travel options.
- Make outbound calls to received leads and convert potential customers into bookings.
- Search and provide flight availability, fares, schedules, and routing options.
- Create, update, and manage PNRs through Travelport, Galileo & GDS.
- Handle ticket issuance, reissuance, cancellations, refunds, and other after-sales services.
- Respond to customer queries through calls, WhatsApp, and email in a timely and professional manner.
- Maintain accurate booking, ticketing, and customer records.
- Follow airline fare rules, policies, and applicable ticketing procedures.
- Achieve assigned booking and sales targets while maintaining a high standard of customer service.
๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ:
- Minimum 1 year of experience in flight ticketing and reservations.
- Mandatory hands-on experience with Travelport Galileo GDS.
- Strong knowledge of airline fares, fare rules, ticket issuance, reissuance, refunds, and cancellations.
- Excellent communication and customer-handling skills.
- Good command of English and Urdu.
- Sales-oriented mindset with the ability to convert leads into bookings.
- Ability to work effectively under pressure and meet assigned targets.
- Strong attention to detail and ability to maintain accurate booking records.
๐๐ก๐๐ญ ๐ฐ๐ ๐จ๐๐๐๐ซ:
- Annual Increments
- Entitled Leaves
- Medical Insurance (OPD & IPD)
- A collaborative and inclusive work environment
- Opportunities for career growth and development.
- Competitive compensation and benefits.
๐ฉ Apply now by sending your resume to mahnoor.sayed@mosafir.pk and mention the job title in the subject!