
Operations Support Engineer (Linux)
Views: 21
Posted: 2026-07-30
Expires: 2026-08-13
ExpiredSwitch Communications is hiring Operations Support Engineer (Linux)
๐ Location: Islamabad | Onsite
๐๐๐จ๐ฎ๐ญ ๐ญ๐ก๐ ๐๐จ๐ฅ๐:
A junior, production-facing role within a DevOps team at Switch Communications. The Operations Support Engineer continuously monitors live services across all telecom networks and is the first point of contact for customer-facing service issues โ ensuring alerts and tickets are handled with urgency and accuracy, and escalating to the responsible DevOps Engineer the moment degradation is detected.
๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ:
โข Monitor live service health dashboards (Grafana, Nagios, SolarWinds) across all assigned services during shift hours
โข Identify, acknowledge, and escalate P1/P2/P3 alerts per the E2E Service Ownership Policy, with a clear description of the issue and observed behaviour
โข Track alerts through the incident lifecycle, keeping the ticketing system updated until closure
โข Receive, log, triage, and classify all inbound customer/internal tickets by priority and service before assigning or escalating
โข Maintain ticket hygiene โ accurate status, owner, and next action at all times โ and follow up with customers until resolution and closure
โข Support the DevOps Engineer during active incidents by gathering logs, capturing screenshots, and documenting the timeline in real time
โข Prepare first-level incident summaries and maintain an incident log (alert, escalation, response, and resolution times) for P1/P2 events
โข Prepare daily shift reports and contribute to weekly/monthly operations reports for the Team Lead
Requirements:
โข Bachelor's degree in Computer Science, IT, Telecommunications, Software Engineering, or related field
โข 1 year in operations support, NOC, IT helpdesk, or monitoring (strong fresh graduates encouraged)
โข Basic Linux/Windows troubleshooting and networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN/WAN)
โข Basic experience with Office 365 and ticketing/service management systems
โข Ability to read logs and spot anomalies at a first-level triage level
โข Strong written/verbal communication
โข Disciplined documentation habits and ability to work accurately under pressure across multiple open issues
โข Willingness to work flexible hours and join on-call rotation when required
Preferred
โข Exposure to Grafana, Nagios, or SolarWinds NMS, and ITSM tools like Zammad or Jira
โข Understanding of ITIL fundamentals, SLA/SLO concepts, and incident management processes
โข Academic or practical exposure to telecom VAS, OSS/BSS, or high-availability production systems
๐ฉ To apply: Send your resume to careers@switch.com.pk with the subject line "Operations Support Engineer (Linux)"
๐ Islamabad@Switch Communications#Operations Support Engineer (Linux)๐งณ Experienced Required