
Junior Technical Support Engineer
Views: 57
Posted: 2026-05-20
Expires: 2026-05-25
Active๐๐ถ๐ฟ๐ถ๐ป๐ด: Junior Technical Support Engineer
๐ ๐๐๐น๐ฎ๐บ๐ฎ๐ฏ๐ฎ๐ฑ | (๐ข๐ป๐๐ถ๐๐ฒ)
๐๐ฏ๐ผ๐๐ ๐จ๐:
SkyElectric Pvt. Ltd Pakistan provides smart solar energy solutions that deliver uninterrupted power and lower electricity costs. By combining solar panels, battery storage and AI-based energy management, we ensure seamless power availability even during outages. With a strong presence across Pakistan, SkyElectric is helping homes and businesses achieve energy independence through reliable, clean and intelligent technology.
๐๐ฒ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐:
โข Respond to inbound and outbound calls related to solar system alerts, technical faults, and customer performance concerns.
โข Monitor automated system alarms such as inverter faults, grid failures, communication issues, and low generation alerts, and create service tickets accordingly.
โข Perform initial troubleshooting and fault diagnosis using solar monitoring platforms including Sky Cloud, iSolarCloud, FusionSolar, SolisCloud, and SEMSPortal.
โข Escalate complex technical issues requiring site visits to the relevant field engineering teams with proper issue details and preliminary Root Cause Analysis (RCA).
โข Maintain accurate records of complaints, troubleshooting activities, escalations, and resolutions in the system.
โข Assist in identifying recurring system issues and support customers by recommending preventive maintenance or service solutions where applicable.
โข Ensure adherence to company SOPs, service standards, and response timelines while delivering technical support services.
โข Work in a 24/7 rotational shift environment, including weekends and public holidays, as required by operational needs.
โข Perform additional tasks assigned by management in line with departmental and organizational requirements.
๐๐ฑ๐๐ฐ๐ฎ๐๐ถ๐ผ๐ป & ๐๐
๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ:
โข Bachelorโs degree or Diploma in Electrical Engineering, Electronics Engineering, Renewable Energy, or a related technical field.
โข 0โ1 year of experience in technical support, solar systems, customer support, or monitoring operations will be preferred.
โข Fresh graduates with relevant technical knowledge and strong learning ability are encouraged to apply.
๐ ๐๐ฝ๐ฝ๐น๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป ๐๐ฒ๐ฎ๐ฑ๐น๐ถ๐ป๐ฒ: ๐ ๐ฎ๐ ๐ฎ๐ฐ, ๐ฎ๐ฌ๐ฎ๐ฒ
๐ฉ ๐๐ฝ๐ฝ๐น๐ ๐ฎ๐: careers@skyelectric.com
๐ ๐ฆ๐๐ฏ๐ท๐ฒ๐ฐ๐ ๐๐ถ๐ป๐ฒ: ๐๐๐ป๐ถ๐ผ๐ฟ ๐ง๐ฒ๐ฐ๐ต๐ป๐ถ๐ฐ๐ฎ๐น ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐๐ป๐ด๐ถ๐ป๐ฒ๐ฒ๐ฟ - ๐๐๐น๐ฎ๐บ๐ฎ๐ฏ๐ฎ๐ฑ
๐ Islamabad@SkyElectric Pvt. Ltd#Junior Technical Support Engineer๐งณ Fresh Required