Senior Technical Support Manager
👨💼 Roles: Senior Technical Support Manager
👨💼 Experiences: Experienced Required
🏢 Companies: Xper2Go Pvt. Ltd
🗓 Posted: 2026-02-17
⏳ Expires: 2026-03-03
Xper2Go Pvt. Ltd is Hiring: Senior Technical Support Manager
📍 Location: Karachi, On-site
🕘 Employment Type: Full-Time
🌙 Shift Type: Monday - Friday, 9:00 PM - 6:00 AM (NIGHT shift)
Key Responsibilities:
- Own service delivery outcomes for assigned clients, ensuring SLAs, KPIs, and contractual commitments are met.
- Act as the primary escalation point for complex technical and service-related issues.
- Provide leadership and technical oversight to Service Desk and Engineering teams.
Requirements:
✅ Total 15+ years of experience of which, 8–12+ years in IT services or MSP environments and 3–5+ years in service management, escalation, or technical leadership roles
✅ Strong knowledge of Microsoft 365, Azure, Windows Server, networking, and security fundamentals
✅ Experience with RMM and PSA tools (e.g., ConnectWise, Autotask, Datto, NinjaOne)
Share CVs at amaher@xper2go.com & CC hr@xper2go.com
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