Customer Support Service Officer

NCCPL is looking for Customer Support Service Officer

REQUISITES:

Education: BBA/MBA in relevant field

Experience: At least 1-2 years of relevant experience in Capital Market

Duties & Responsibilities

• To provide the customer support related activities.

• To coordinate with the concerned departments of the Company for timely resolution of day-to-day queries.

• To update and maintain the contact information of all the concerns including scanned signature cards.

• To verify the valid signatures of clients on day-to-day correspondence and maintain updated signature cards.

• To process /maintain /update the account opening documents of the clients.

• To provide various reports and information to the clients duly approved by Supervisor/ HOD.

• Keep the Supervisor informed on the status of work in progress, delays, problems etc.

• Comply with ISMS policies and procedures including any other requirements set forth considering contractual, legal and regulatory needs of the company.

• To ensure compliance of Information Security, Business Continuity and Quality Management system policies & procedures and actively participate in internal and external audits as per their roles and responsibilities.

• To carry out any other job assigned by the Supervisor to suit Business requirements.

Other Competencies:

• Excellent communication & interpersonal skills.

• Customer Service Oriented.

• Knowledge of Capital Market and Products regarding NCCPL, CDC and PSX (preferable).

• Multitasking skills with positive attitude to progress and accomplish.

Location: Karachi

Benefits & Compensation:

Remuneration package includes: Market competitive salary & other benefits as per Company policy.

Interested candidates meeting the above mentioned criteria can share CVs at hr@nccpl.com.pk Please mention the position “CSS Officer” in the subject line.

NCCPL is an equal opportunity employer and we encourage differently abled people to apply for their relevant/suitable areas.