Customer Sales Representative
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Posted: 2025-10-07
Expires: 2025-10-21
ExpiredJoin our team now!
We are hiring โCustomer Sales Representativeโ at Systems Limited (Lahore, Karachi, Islamabad).
Responsibilities
Deliver consistent customer service and strong business performance across channels (voice, chat, email).
Execute outbound campaigns with proactive ownership, ensuring complete end-to-end closure.
Monitor, modify, and validate web orders to ensure compliance with sales, distribution, and inventory parameters.
Achieve KPI measures as outlined in engagement center scorecards.
Act as an escalation point for customer problems, ensuring timely resolution through coordination with relevant teams.
Handle customer inquiries effectively, providing accurate solutions or redirection when required.
Ensure compliance with legal and data protection guidelines.
Prioritize daily work in line with service level agreements.
Log issues via Admin/IT, gather feedback, and support process enhancements.
Identify and implement process improvements to strengthen customer experience.
Collaborate with National Field Sales, Trade Marketing, and Area Managers to align with channel and cycle plans.
Maintain effective communication with Field and Channel teams to address issues and identify opportunities.
Build positive business relationships through rapport building and conflict resolution.
Take ownership of personal development and actively contribute to team performance.
Share knowledge and best practices with peers.
Utilize CRM and telephony tools effectively (Salesforce, VEO, SAP ECC, Purecloud, Microsoft Office Suite).
Requirements
Bachelorโs degree in Marketing, Business, or a related field (preferred).
At least 1 year of contact center experience.
Inbound and outbound customer service experience.
Customer service-oriented with adaptability to digital tools.
Ability to manage script-led interactions.
Strong communication and relationship-building skills.
Ability to multitask and manage multiple inquiries across channels.
Basic technical troubleshooting skills.
Strong active listening, empathy, and conflict resolution skills.
Adaptability to different customer personalities and changing situations.
FMCG sales experience preferred.
Experience with Salesforce, SAP, or other CRM systems preferred.
Interested candidates can share their resumes at talent@systemsltd.com and mention the job title in the subject line.
๐ Karachi๐ Lahore๐ Islamabad#Customer Sales Representative๐งณ Experienced Required
Planning Associate
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Posted: 2025-10-07
Expires: 2025-10-21
ExpiredJoin our team now!
We are hiring โPlanning Associateโ at Systems Limited (Lahore, Karachi, Islamabad).
Responsibilities
Support forecast adjustments in line with local economic changes and their impact on business KPIs.
Analyze socio-economic variables to understand their influence on consumer and category dynamics.
Identify performance drivers and incorporate them into short-term sales and demand plans.
Assess the impact of internal and external factors to support long-term forecasting, pricing decisions, and strategic recommendations.
Conduct deep-dive analysis of market performance and trends to generate actionable business insights and remedial recommendations.
Utilize all available information sources to investigate and provide insights into key business questions.
Interpret and evaluate company performance in the context of competitor activities to support decision-making.
Drive industry analysis and trends, including share and volume projections, to feed into the Integrated Business Planning & Management (IBPM) cycle.
Prepare materials for IBPM cycle reviews and updates.
Requirements
Bachelorโs degree in Business Analytics, Marketing, Statistics, or a related field.
1โ2 years of relevant experience.
Strong data analysis and interpretation skills.
Analytical mindset combined with creative problem-solving ability.
Prior experience in marketing preferred.
Knowledge of relevant data sources.
Advanced Excel skills, including modeling and forecasting.
Experience with Power BI or similar data visualization tools.
Strong communication and presentation skills.
Knowledge of multiple categories and Basic understanding of the IBPM process preferred.
Interested candidates can share their resumes at talent@systemsltd.com and mention the job title in the subject line.
๐ Karachi๐ Lahore๐ Islamabad#Planning Associate๐งณ Experienced Required
Planning Executive
Views: 0
Posted: 2025-10-07
Expires: 2025-10-21
ExpiredJoin our team now!
We are hiring โPlanning Executiveโ at Systems Limited (Lahore, Karachi, Islamabad).
Responsibilities
Analyze socio-economic variables and their impact on consumer and category dynamics to identify industry trend shifts.
Support forecast adjustments in response to local economic environment changes and their effect on business KPIs.
Identify drivers of business performance and incorporate them into short-term sales and demand plans.
Assess internal and external factors to develop long-term forecasts that inform pricing and business recommendations.
Conduct deep-dive analysis of market performance and trends to generate actionable insights and recommendations.
Leverage internal and external sources of information to address key business questions with meaningful insights.
Evaluate company performance against competitor activities to support strategic and tactical decisions.
Drive industry analysis and trends, including share and volume projections, to feed into the Integrated Business Planning & Management (IBPM) cycle.
Align marketing deployment and activation activities with commercial requirements.
Prepare and deliver materials for the IBPM cycle.
Requirements
Bachelorโs degree in Statistics, Business Analytics, Marketing, or a related field.
2โ3 years of relevant experience in marketing, demand planning, or business analysis.
Strong data analysis and interpretation skills.
Analytical mindset combined with creative problem-solving ability.
Knowledge of data sources and market intelligence tools.
Advanced Excel skills, including modeling and forecasting.
Experience with Power BI or other data visualization tools.
Strong communication and presentation skills.
Ability to collaborate effectively with cross-functional teams.
Strong knowledge across multiple categories and an understanding of the IBPM process preferred.
Interested candidates can share their resumes at talent@systemsltd.com and mention the job title in the subject line.
๐ Karachi๐ Lahore๐ Islamabad#Planning Executive๐งณ Experienced Required
Posted: 2025-10-07
Expires: 2025-10-21
ExpiredJoin our team now!
We are hiring โPlanning Managerโ at Systems Limited (Lahore, Karachi, Islamabad).
Responsibilities
Develop and maintain comprehensive market and competitive analysis to provide proactive insights that anticipate competitor strategies.
Facilitate and drive the monthly planning cycle (S&OP), ensuring efficiency, accurate planning, and timely decision-making to avoid opportunity loss or cost.
Deliver in-depth market understanding to ensure accurate industry, volume, and share planning, with quality inputs into regional and global milestones.
Coordinate the development of integrated long-term macroeconomic forecasts, short-term forecasts, and competitive business scenarios as input into corporate and marketing plans.
Identify and implement improvements to enhance the effectiveness of market, industry, and demand planning insights.
Continuously improve forecasting tools and methodologies for stronger data analysis and reporting.
Support above-market reporting and ensure cadence in planning, reporting, and forecasting with actionable insights.
Act as a trusted partner to stakeholders across functions and seniority levels, building strong cross-functional collaboration.
Lead, coach, and develop team members to drive high performance.
Requirements
Bachelorโs degree in Statistics, Business Analytics, Marketing, or a related field.
Minimum 6 years of experience in marketing planning, demand planning, or FMCG/tobacco industry roles.
Strong expertise in forecasting techniques and marketing/demand planning processes.
Proficiency in competitor analysis and both quantitative and qualitative methods.
Proven project management experience.
Strong communication, negotiation, and influencing skills.
Senior stakeholder management experience, with the ability to build and maintain strong relationships.
Team management experience, including coaching and motivating team members.
Strong presentation and storytelling skills to communicate insights effectively.
Regional experience and financial background preferred.
Interested candidates can share their resumes at talent@systemsltd.com and mention the job title in the subject line.
๐ Karachi๐ Lahore๐ Islamabad#Planning Manager๐งณ Experienced Required
Customer Care Representative (Arabic)
Views: 0
Posted: 2025-10-07
Expires: 2025-10-21
ExpiredJoin our team now!
We are hiring โCustomer Care Representative (Arabic)โ at Systems Limited (Lahore, Karachi, Islamabad).
Responsibilities
Handle consumer inquiries and complaints via phone, email, chat, and social media with timely and accurate responses.
Diagnose consumer issues and provide effective solutions, escalating complex problems when necessary.
Maintain a thorough understanding of the companyโs products and services to provide accurate information.
Update and manage consumer account information, ensuring all interactions are documented correctly.
Gather and report consumer feedback to support product and service improvements.
Implement ad-hoc activities assigned by internal stakeholders with proper record management.
Process orders, returns, and exchanges efficiently.
Develop and maintain positive relationships with consumers and internal stakeholders through effective communication and follow-up.
Meet performance metrics including call handling, consumer satisfaction, and other KPIs.
Participate in training and development activities to continuously enhance skills and knowledge.
Requirements
Bachelor's degree in Business, Marketing or relevant field.
At least 1 year of contact center experience.
Inbound and outbound consumer service experience.
Customer service-oriented mindset with adaptability to digital tools.
Experience with Salesforce, HubSpot, or CRM systems preferred.
Ability to manage script-led interactions.
Multitasking ability to handle multiple inquiries simultaneously across channels.
Basic technical troubleshooting skills.
Strong active listening, empathy, and conflict resolution skills.
Adaptability to different consumer personalities and changing situations.
Fluency in Arabic and English
FMCG sales experience preferred.
Interested candidates can share their resumes at talent@systemsltd.com and mention the job title in the subject line.
๐ Karachi๐ Lahore๐ Islamabad#Customer Care Representative (Arabic)๐งณ Experienced Required