CSR Supervisor / Team Lead
Views: 393
Posted: 2026-08-24
Expires: 2026-09-07
ExpiredJob Title: CSR Supervisor / Team Lead
Location: Preferably Onsite โ Sukkur; Remote option available
Role
The Naniโs Secret is seeking an experienced CSR Supervisor / Team Lead to manage and guide our customer service representatives. The role involves driving WhatsApp sales, ensuring smooth order processing, and achieving team performance targets. The ideal candidate will combine leadership skills with strong analytical and sales expertise to deliver exceptional customer experiences and meet KPIs.
Key Duties
Lead and supervise a team of CSRs to achieve daily, weekly, and monthly sales targets
Monitor team performance against KPIs (conversion rate, response time, upselling, repeat sales, customer retention)
Provide coaching, training, and performance feedback to team members
Ensure timely and professional handling of customer inquiries, complaints, and order updates
Develop strategies to improve customer satisfaction, repeat sales, and crossโselling opportunities
Track and report on sales performance, customer feedback, and operational efficiency
Collaborate with management to set targets, implement improvement plans, and optimize processes
Utilize Microsoft Office tools (Excel, Power BI, Macros, Tableau) for reporting, analysis, and performance tracking
Requirements
Bachelorโs degree in Business (mandatory)
2โ3 years of proven experience leading a CSR or sales team
Strong knowledge of sales KPIs and ability to drive team performance
Excellent communication and negotiation skills in both Urdu and English
Proficiency in Microsoft Office (Excel, Power BI, Macros, Tableau)
Ability to analyze data, prepare reports, and implement performance improvement strategies
Proficiency in handling WhatsApp sales and e-commerce operations
Laptop in good condition and stable internet connection (for remote candidates)
Shifts
10 AM โ 6 PM
6 days a week
Compensation
Salary: Fixed + Variable (Estimated PKR 50,000 per month)
Apply: hr@thenanissecret.com
๐ Remote๐ Sukkur@The Naniโs Secret#CSR Supervisor / Team Lead๐งณ Experienced Required